What Are Cookies?
Cookies are small text files that are placed on your computer, smartphone, or other device when you visit our website. These files contain information that is later read back by us or our service providers to help improve your browsing experience and provide personalized content.
Cookies allow websites to remember your preferences, understand how you use the site, and provide features that make your experience more convenient and relevant. They are widely used across the internet and are essential for the functionality of modern websites.
We use cookies and similar tracking technologies to enhance your experience on our platform, analyze usage patterns, and provide personalized wellness recommendations that are most relevant to your needs and goals.
Types of Cookies We Use
Essential Cookies: These cookies are necessary for our website to function properly and cannot be disabled. They enable basic functions like page navigation, access to secure areas of the website, and authentication. Without these cookies, we cannot provide the services you've requested.
Performance and Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. They allow us to count visits, identify traffic sources, and measure the effectiveness of our content and features.
Functionality Cookies: These cookies enable enhanced functionality and personalization, such as remembering your preferences, language settings, and customized content. They help us provide a more personalized experience based on your previous visits.
Targeting and Advertising Cookies: These cookies are used to deliver advertisements that are more relevant to your interests. They also help us measure the effectiveness of our marketing campaigns and limit the number of times you see the same advertisement.
How We Use Cookies
We use cookies to enhance your user experience by remembering your preferences and settings when you return to our website. This includes your login status, language preferences, and customized wellness program settings that make your visits more efficient and personalized.
Our analytics cookies help us understand how our website is performing and how users interact with our content. This information allows us to identify areas for improvement, optimize our wellness programs, and develop new features that better serve our community.
We also use cookies to provide personalized wellness recommendations based on your interests, engagement patterns, and program preferences. This helps us deliver content that is most relevant and valuable to your health and fitness goals.
Security cookies help protect your account and personal information by detecting suspicious activity and preventing unauthorized access. They are essential for maintaining the safety and integrity of our platform.
Third-Party Cookies and Services
We work with trusted third-party service providers who may also place cookies on your device to help us analyze website traffic, improve our services, and provide relevant advertisements. These providers have their own privacy policies governing their use of cookies.
Analytics services like Google Analytics help us understand user behavior and website performance. These services may use cookies to track your interactions across multiple websites to provide insights into user preferences and trends.
Customer support tools may use cookies to provide better assistance and track the resolution of your inquiries. These cookies help us provide more efficient and personalized support experiences.
We carefully select our third-party partners and ensure they meet our standards for data protection and privacy. However, we encourage you to review their privacy policies to understand how they handle your information.
Session vs. Persistent Cookies
Session Cookies: These are temporary cookies that are deleted when you close your browser. They help maintain your session while you navigate our website, ensuring that you remain logged in and that your preferences are maintained during your visit.
Session cookies are essential for providing a seamless user experience, allowing you to move between pages without losing your login status or having to re-enter information repeatedly during a single browsing session.
Persistent Cookies: These cookies remain on your device for a specified period or until you delete them. They remember your preferences and settings for future visits, making your return visits more convenient and personalized.
Persistent cookies help us recognize you as a returning visitor and provide personalized content based on your previous interactions with our website. They also help us analyze long-term usage patterns and improve our services over time.
Managing Your Cookie Preferences
You have several options for managing cookies and controlling your privacy preferences. Most web browsers allow you to control cookies through their settings, including the ability to block, delete, or receive notifications about cookies.
Browser Settings: You can configure your browser to refuse cookies, delete existing cookies, or notify you when cookies are being set. However, please note that disabling certain cookies may affect the functionality of our website and your user experience.
Cookie Consent Banner: When you first visit our website, you'll see a cookie consent banner that allows you to accept or decline non-essential cookies. You can modify your preferences at any time by accessing the cookie settings through this banner.
Opt-Out Tools: Many advertising networks provide opt-out tools that allow you to decline targeted advertising cookies. We provide links to these tools and information about how to use them effectively.
Cookie Retention and Expiration
Different types of cookies have different retention periods based on their purpose and functionality. Essential cookies typically remain active only for the duration of your browsing session, while preference cookies may be stored for several months to remember your settings.
Analytics cookies are usually retained for up to two years to allow us to analyze long-term trends and patterns in website usage. This extended period helps us understand seasonal patterns and make data-driven improvements to our services.
Marketing and advertising cookies typically have shorter retention periods, usually lasting between 30 to 90 days. This ensures that advertising remains relevant while respecting user privacy preferences.
You can view and delete cookies at any time through your browser settings. We also regularly review and update our cookie retention policies to ensure they remain appropriate and comply with current privacy regulations.
Mobile and App Cookies
If you access our services through mobile devices or applications, we may use mobile-specific tracking technologies that function similarly to cookies. These may include mobile device identifiers, app-specific identifiers, and location information.
Mobile tracking technologies help us provide personalized content and improve app performance on different devices and operating systems. They also enable features like push notifications and offline access to certain content.
You can control mobile tracking through your device settings, including options to limit ad tracking, reset advertising identifiers, and manage location services. We respect these device-level preferences and adjust our data collection accordingly.
Our mobile privacy practices are designed to provide the same level of protection and user control as our website cookies, ensuring consistent privacy protection across all platforms where you access our services.
Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify users through our website or other appropriate communication channels.
We encourage you to review this policy periodically to stay informed about how we use cookies and how you can control your preferences. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.
If you have questions about any changes to this policy or how they might affect you, please contact our support team for clarification. We are committed to maintaining transparency about our data collection and usage practices.
Contact Us About Cookies
If you have questions, concerns, or requests regarding our use of cookies or this Cookie Policy, please don't hesitate to contact us. Our privacy team is available to help you understand your options and assist with any cookie-related inquiries.
We value your privacy and want to ensure you have full control over your browsing experience on our platform. Our support team can provide guidance on managing cookie settings and understanding how different types of cookies affect your experience.
You can reach us through the contact form on our website or by email. We typically respond to cookie and privacy inquiries within a reasonable timeframe and are committed to addressing your concerns thoroughly and professionally.