Introduction
At CalmZone, we are committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you visit our website or use our services. We understand that your personal information is important to you, and we take our responsibility to protect it seriously.
Information We Collect
We collect several types of information from and about users of our website and services, including information by which you may be personally identified. The types of information we may collect include:
Personal Information: When you register for our services or contact us, we may collect personal information such as your name, email address, age group, wellness goals, and any other information you voluntarily provide to us through forms on our website.
Usage Information: We automatically collect information about your interaction with our website, including your IP address, browser type, operating system, pages visited, time spent on pages, and other diagnostic data that helps us understand how our services are being used.
Device Information: We may collect information about the computer or mobile device you use to access our services, including hardware model, operating system and version, unique device identifiers, and mobile network information.
How We Use Your Information
We use the information we collect about you for various purposes designed to provide and improve our services. These purposes include:
To provide you with personalized wellness programs and recommendations tailored to your specific needs, age group, and wellness goals. This helps us create more effective and relevant content for your health and fitness journey.
To communicate with you about our services, including responding to your inquiries, sending you updates about your wellness program, and providing customer support. We may also send you educational content and tips related to healthy aging and wellness.
To improve our website and services by analyzing usage patterns, troubleshooting technical issues, and understanding how users interact with our platform. This helps us enhance user experience and develop new features that better serve our community.
Information Sharing and Disclosure
We respect your privacy and do not sell, trade, or otherwise transfer your personal information to third parties without your explicit consent, except in specific circumstances outlined in this policy.
We may share your information with trusted service providers who assist us in operating our website, conducting our business, or providing services to you, provided these parties agree to keep this information confidential and use it only for the purposes we specify.
We may also disclose your information if required by law, regulation, legal process, or governmental request, or if we believe disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred to the acquiring entity, but only after ensuring that the receiving party agrees to honor this Privacy Policy.
Data Security
We implement appropriate technical and organizational security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of sensitive data, secure server environments, and regular security audits.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
We regularly review and update our security practices to ensure they remain current with industry standards and emerging threats. Our team receives ongoing training on data protection and privacy best practices.
Your Rights and Choices
You have certain rights regarding your personal information, and we are committed to honoring these rights in accordance with applicable privacy laws. These rights may include:
The right to access, update, or delete your personal information. You can contact us at any time to request a copy of the personal information we have about you, or to request that we update or delete certain information.
The right to opt out of certain communications from us. While we may need to send you service-related communications, you can choose to unsubscribe from marketing communications at any time.
The right to data portability, which allows you to request a copy of your personal information in a structured, commonly used format that you can transfer to another service provider.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. Cookies are small data files that are placed on your device when you visit our website.
We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a set period or until you delete them. You can control the use of cookies through your browser settings.
For more detailed information about our use of cookies and how you can manage your cookie preferences, please refer to our separate Cookie Policy, which provides comprehensive information about all tracking technologies we use.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. The specific retention period depends on the nature of the information and the purpose for which it was collected.
Generally, we retain personal information for active accounts as long as the account remains open and for a reasonable period thereafter to comply with our legal obligations, resolve disputes, and enforce our agreements.
When we no longer need your personal information, we securely delete or anonymize it in accordance with our data retention and destruction policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes to this Privacy Policy will constitute your acceptance of such changes.
If we make material changes to this Privacy Policy, we will provide notice through our website or other appropriate means before the changes take effect.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please don't hesitate to contact us. We are committed to addressing your inquiries promptly and thoroughly.
We value your feedback and take all privacy concerns seriously. Our privacy team will review your inquiry and respond within a reasonable timeframe, typically within 30 days of receipt.
You can reach us through the contact form on our website or by email. We appreciate your trust in CalmZone and your commitment to maintaining a safe and secure online environment for all our users.